{"id":27924,"date":"2025-01-21T17:01:12","date_gmt":"2025-01-21T16:01:12","guid":{"rendered":"https:\/\/skintellectual-shop.de\/beispiel-seite\/"},"modified":"2025-06-09T16:34:04","modified_gmt":"2025-06-09T14:34:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/skintellectual-shop.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\tINFORMATION QUESTIONS\t\t\t\t<\/div>\n\t\t\t\n\t\t\t
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Frequently Asked Questions<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow do I find the right product for my skin?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tUse our free online skin test HERE<\/a>. We help you choose the right products for your skin\u2019s needs. Or contact your skincare expert.\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tAre your products suitable for sensitive skin?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Yes \u2013 all our products are developed with the needs of sensitive skin<\/div>
in mind. However, we recommend conducting a patch test before<\/div>
the first application.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tAre your products safe to use during pregnancy or breastfeeding?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Please consult your midwife or doctor.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat happens if I have a reaction to the product?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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If your skin shows strong redness, burning, or itching after the patch<\/div>
test, stop using the product immediately.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow long are your products shelf-stable?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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The expiration date can be found on each package. After opening,<\/div>
please refer to the symbol with the open jar (e.g., 9M = 9 months<\/div>
shelf life)<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhere do your products come from?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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We exclusively offer certified, original cosmeceuticals from Italy.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan I return products?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Unopened products can be returned within 14 days.<\/div>
HOW. Opened or used cosmetics are excluded from exchange according to German withdrawal law (\u00a7 312g BGB).<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tDo you offer samples or trial sizes?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Yes! Depending on stock, we include free samples with every order over 150 euros. We also sometimes offer trial sizes in our shop.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow fast is shipping?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Within Germany, we ship with GLS in 3\u20135 business days. Deliveries to other EU countries take about 5\u20137 business days. You will receive automatic notifications from the courier (via SMS or email) with tracking details. If you miss them, please contact our customer service by email.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan I change or cancel an order?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Unfortunately, we cannot cancel or change orders. You must wait until you receive the package and then return it to us.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow do I return an order?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tYou have the right to withdraw from your purchase within fourteen \ndays without giving a reason. The withdrawal period is fourteen days from the day you or a third party named by you, who is not thecarrier, took possession of the last item.As soon as we receive the goods back at our warehouse and check the integrity of the packaging, we will refund all payments received from you, including delivery charges, without delay and no later than 14 days from the day we receive the returned goods. For the refund, we will use the same payment method that you used for the original transaction, unless explicitly agreed otherwise; you will not be charged any fees for the refund.The deadline is met if you send the goods before the 14-day period expires.You can only return items purchased onSkintellectual-shop.de. Items purchased outside of Skintellectual-shop.de can only be returned to the original point of sale.More information is available HERE.<\/a>\n\ndays without giving a reason. The withdrawal period is fourteen days from the day you or a third party named by you, who is not thecarrier, took possession of the last item.As soon as we receive the goods back at our warehouse and check the integrity of the packaging, we will refund all payments received from you, including delivery charges, without delay and no later than 14 days from the day we receive the returned goods. For the refund, we will use the same payment method that you used for the original transaction, unless explicitly agreed otherwise; you will not be charged any fees for the refund.The deadline is met if you send the goods before the 14-day period expires.You can only return items purchased onSkintellectual-shop.de. Items purchased outside of Skintellectual-shop.de can only be returned to the original point of sale.More information is available [HERE].If you have further questions about returns, our customer service team is happy to help. Please email:ecom@skintellectualsolutions.com\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Bio-Retinol MicroArgent<\/a><\/h3>\t\t\t\t
\n\t\t\tAll products<\/a>, Anti-Aging<\/a>\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tSkintellectual advanced BioRetinol MicroArgent\u2122 is a cosmetic acne treatment product formulated with Bakuchiol, Salicylic Acid, and Nano-Silver Technology to provide a powerful yet gentle solution for acne-prone skin.Our formula integrates MicroArgent\u2122 technology, a cutting-edge nano-silver ingredient clinically proven to exhibit antibacterial efficacy against Cutibacterium acnes\u2014a key contributor to acne development. Unlike conventional treatments, MicroArgent\u2122 penetrates deeply into follicles and active acne lesions, effectively targeting bacterial biofilms while reducing inflammation and preventing new breakouts. Designed for individuals who cannot tolerate retinoids, this innovative formulation offers effective first-line treatment for mild and moderate acne while promoting skin clarity, balance, and long-term health.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/span><\/a>\n\t\t\t<\/div>\n\t\t\t
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Bio-Retinol Herbal Anti-Age<\/a><\/h3>\t\t\t\t
\n\t\t\tAll products<\/a>, Anti-Aging<\/a>\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tNature\u2019s Alternative to Retinol: Advanced Anti-Aging with Nano-Encapsulated Bakuchiol & Herbal Extracts. BioRetinol Herbal Anti-Age is the next evolution in anti-aging skincare with our Nano-Liposome Encapsulated Bakuchiol, Panax Ginseng, and Salvia Miltiorrhiza Extracts\u2014a gentle yet powerful alternative to retinol, designed for enhanced skin renewal, firmness, and radiance.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/span><\/a>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\n\t\t\t\t\tAdd to wishlist<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Tranexamic MiChro<\/a><\/h3>\t\t\t\t
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\n\t\t\t\t\tTranexamic MiChro\u2122 is an advanced cosmeceutical formulation designed to effectively target and helps to reduce hyperpigmentation using a synergistic combination of Tranexamic Acid, Arbutin, Niacinamide formulated in MiChro\u2122 technology. These scientifically backed ingredients work at multiple levels to regulate melanin synthesis, improve skin barrier function, and enhance overall skin luminosity. Innovative MiChro\u2122 technology behind these key ingredients increases the efficacy of the formulation.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/span><\/a>\n\t\t\t<\/div>\n\t\t\t
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Cysteamine MiChro<\/a><\/h3>\t\t\t\t
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\n\t\t\t\t\tA game-changer in skincare, cysteamine effectively reduces the appearance of hyperpigmentation and dark spots, unveiling a more even skin tone. Its antioxidant properties work to protect the skin from environmental damage, leaving it healthier and more radiant. Cysteamine MiChro\u2122 is an advanced skincare solution for brighter and healthier complexion. The formula contains three potent ingredients\u2014cysteamine, arbutin, and niacinamide, formulated in MiChro\u2122 technology and it is designed to improve skin tone and hyperpigmentation<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/span><\/a>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tAdd to cart<\/span><\/a>\t\n\t\t\t<\/span>\n\t\t\t\t\t<\/span>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\tQuick view<\/a>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n
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MiChro Antioxidants<\/a><\/h3>\t\t\t\t
\n\t\t\tAntioxidants<\/a>, All products<\/a>\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\n\t130,00 €<\/span><\/bdi><\/span><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\tMiChro\u2122 Antioxidants is our revolutionary skincare formula, infused with the powerful synergy of Resveratrol, Epigallocatechin Gallate (EGCG), and Quercetin\u2014a trio of nature\u2019s most potent antioxidants, working together to rejuvenate, protect, and illuminate your skin at a cellular level. The active ingredients have been selected for their proven efficacy in neutralizing reactive oxygen species (ROS), reducing inflammatory skin reactions, and fortifying skin repair. Innovative MiChro\u2122 technology behind these key ingredients ensures deep penetration, extended release and increases the efficacy of the formulation.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/span><\/a>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t

Azelaic MiChro<\/a><\/h3>\t\t\t\t
\n\t\t\tAll products<\/a>, Brightening<\/a>\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\n\t121,00 €<\/span><\/bdi><\/span><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t
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\n\t\t\t\t\tAzelaic MiChro is an advanced cosmetic formulation specifically crafted to target skin redness, rosacea, and sensitivity, helping to restore balance and comfort to irritated skin while promoting a healthier complexion. MiChro\u2122-technology enhanced azelaic acid and niacinamide in this formulation, designed to deliver superior penetration and efficacy. Special hydrating complex helps to support the water balance in the dry and irritated skin\t\t\t\t<\/div>\n\t\t\t\t<\/span><\/a>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\tAdd to cart<\/span><\/a>\t\n\t\t\t<\/span>\n\t\t\t\t\t<\/span>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\tQuick view<\/a>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

INFORMATION QUESTIONS Frequently Asked Questions How do I find the right product for my skin? 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